Terms of Service

1. Permitted Uses

You may use our website and services for the following lawful purposes:

• Exploring our marketing services and understanding our methodology
• Contacting us with legitimate inquiries about our services
• Engaging with us for marketing strategy consultation or project work
• Reviewing case studies and learning from our published content

2. Prohibited Activities

When using our website and services, you agree not to:

• Use our services for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to our systems or networks
• Introduce viruses, malware, or other harmful code
• Scrape, copy, or reproduce our content without authorization
• Impersonate any person or entity or misrepresent your affiliation
• Harass, threaten, or harm others through our platform
• Interfere with or disrupt the operation of our website or services

3. Fair Usage Guidelines

We ask that you use our website and services responsibly and respectfully. This includes being honest in your communications with us, respecting our intellectual property, and using our resources in a manner that does not negatively impact other users or our ability to provide services. Excessive or abusive use of our contact forms, automated scraping, or other actions that place undue burden on our systems are not permitted.

1. Account Creation

While most of our website is accessible without an account, certain services may require registration. When creating an account or engaging our services:

• You must provide accurate, current, and complete information
• You agree to keep your information updated as changes occur
• You must be at least 18 years old to use our services
• You represent that you have the authority to bind any organization you represent

2. Account Security

You are responsible for maintaining the security of any credentials or access information provided to you:

• Keep passwords and access credentials confidential
• Notify us immediately of any unauthorized access or security breach
• You are responsible for all activities that occur under your account

3. Account Suspension and Termination

We reserve the right to suspend or terminate access to our services at our discretion, particularly if we believe you have violated these Terms of Service, engaged in fraudulent activity, or used our services in a manner harmful to us or others. You may also terminate your relationship with us at any time by ceasing to use our services and contacting us to close any active accounts or agreements.

1. Service Uptime and Maintenance

We strive to maintain reliable access to our website and services. However, we do not guarantee uninterrupted availability. Our services may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned maintenance when possible, but emergency maintenance may occur without notice.

2. Feature Availability and Changes

We continuously evolve our services to better serve our clients. This means:

• Services, features, and content may be added, modified, or discontinued
• Pricing and service packages may be updated periodically
• We will communicate significant changes to active clients
• Existing service agreements will be honored according to their terms

3. Geographic Availability

While we serve clients worldwide, certain services may not be available in all geographic locations due to legal, regulatory, or practical considerations. We reserve the right to limit service availability based on location. If you are accessing our services from outside Australia, you are responsible for compliance with local laws and regulations.

1. Our Content and Trademarks

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Cipher Bloom or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. The Cipher Bloom name, logo, and related marks are our trademarks.

You may view and download content for personal, non-commercial use only. Any other use, including reproduction, modification, distribution, or republication without our prior written consent is prohibited.

2. Client-Provided Content

When you engage our services, you may provide us with content, information, or materials. You retain ownership of any intellectual property rights you hold in that content. However, you grant us a license to use, reproduce, and adapt that content as necessary to provide our services to you. You represent that you have all necessary rights to grant this license and that the content does not infringe on the rights of others.

3. Work Product and Deliverables

The ownership of work product created as part of our services will be addressed in individual service agreements. Generally, upon full payment, clients receive appropriate rights to use deliverables for their intended business purposes. We may retain rights to use general concepts, approaches, and non-confidential elements in our work for other clients.

1. Applicable Law

These Terms of Service are governed by the laws of Victoria, Australia, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Melbourne, Victoria for resolution of any disputes.

2. Dispute Resolution Process

If a dispute arises, we encourage you to contact us first to seek resolution informally. We are committed to working with our clients to resolve issues fairly and efficiently. If informal resolution is not successful, we may agree to mediation before pursuing formal legal action.

3. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms otherwise remain in full force and effect.